Online size consultation service is now available, and will help you exchange the right size formal clothing:

https://www.lucys.com/help-with-size

Exchange Policy:

We are happy to exchange your items within 30 days of the date you received your order, a one-off exchange with proof of purchase, providing the items are in their original condition with the price tags attached. We don't exchange for returned items were dirty, stained, damaged, body odor, cigarette smoke, unmistakable restaurant odor or perfume, burial or coffin clothes, washed, dry cleaned, or altered.

Refund Policy:

Please choose carefully. We do not offer refunds for any online or in-store purchases. Unless the courier company fails to complete the delivery, or you receive the wrong items, you must report it immediately upon receiving the items.